Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us as soon as possible. Once the packaging and shipping process have started, the order can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time, you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of JR Makeup Store (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://www.jrmakeupstore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different colour or quantity, you must contact us first and we will guide you through the steps.

Please do not return your purchased product unless we authorise you to do so.

Delivery Failure

If your order has been returned to JR Makeup Store after failure to deliver your parcel after multiple attempts have been made, you are responsible for paying for re-postage. Orders will not be refunded if you choose to not have it re-delivered.